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CONSUMER PROTECTION
BCOM 6th Semester
MEANING OF CONSUMER
Consumer is a person who consumes or uses any goods or services. Goods may be
consumables like wheat flour, salt, sugar, fruit etc. or durable items like television,
refrigerator, toaster, mixer, bicycle etc. Services refer to items like electricity, cooking gas,
telephone, transportation, film show etc. Normally, it is the consumption or use of goods and
services that makes the person to be called as ‘consumer’. But in the eyes of law, both the
person who buys any goods or hires any service for consideration (price) and the one who
uses such goods and services with the approval of the buyer are termed as consumers. For
example, when your father buys apple for you and you consume them, your father as well as
yourself are treated as consumers. The same thing applies to hiring a taxi to go to your
school. In other words, even the buyer of goods and services whether he uses them himself or
purchases them for consumption or use by some other person(s) is treated as consumer in the
eyes of law. However, a person who buys goods for resale (like wholesaler, retailer, etc.) or
for any commercial purpose is not treated as consumer. Under the Consumer Protection Act
1986, the word Consumer has been defined separately for the purpose of goods and services.
(a) For the purpose of goods, a consumer means (i) one who buys any goods for
consideration; and (ii) any user of such goods other than the person who actually buys it,
provided such use is made with the approval of the buyer.
(The expression ‘consumer’ does not include a person who obtains such goods for resale or
for any commercial purpose.)
(b) For the purpose of services, a consumer means (i) one who hires any service or services
for consideration; and (ii) any beneficiary of such service(s) provided the service is availed
with the approval of such person.
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