ETHICS E-GOVERNANCE FREE PDF NOTES FOR IAS/UPSC, CIVIL SERVICE EXAMINATION
e-Governance or ‘electronic governance’ is
basically the application of Information and
Communications Technology to the processes of
Government functioning in order to bring about
‘Simple, Moral, Accountable, Responsive and
Transparent’ (SMART) governance. This would
generally involve the use of ICTs by government
agencies for any or all of the following reasons: (a)
Exchange of information with citizens, businesses
or other government departments (b) Speedier and
more efficient delivery of public services (c)
Improving internal efficiency (d) Reducing costs /
increasing revenue (e) Re-structuring of adminis-
trative processes and (f) Improving quality of
services.
e-Government is not about ‘e’ but about
‘government’; it is not about computers and
websites, but about services to citizens and
businesses. e-Government is also not about
translating processes; it is about transforming them.
e-Government is concerned with the transformation
of government, modernisation of government
processes and functions and better public service
delivery mechanisms through technology so that
government can be put on an auto-pilot mode.
The four pillars of e-Government are:
People
Process
Technology
Resources
However the penetration of e-governance and
the skills required to adapt to e-governance are
issues of concern. Further there are issues related
to data access and data security with e-governance
as it is believed that it has made sensitive
government data vulnerable to hackers.
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